Returns

Thank you for shopping with The Party Shop.  We want you to be 100% satisfied with your order.  If you are not entirely satisfied with your purchase we are here to help.

Returns

You have 14 days to return an item from the date of purchase.

Your item must be in the original packaging and in an unopened re-sellable condition.

Your item must have a receipt or proof of purchase.

Our returns address is:

The Party Shop

London Road

Alvaston

Derby

DE24 8QE

You will be responsible for paying the postage costs for returning your item, postage costs are non refundable.  In the unlikely event your item was received faulty or damaged we will pay return postage costs on top of the refund for the item.

If you would like to contact us regarding a Return please use the website contact form, email us: info@thepartyshopderby.co.uk or call us on 01332 574751 Monday to Friday 9am-5pm.

Refunds

We will issue a refund within 7 days of the item being returned to us.

We will give you a refund for the price you paid to us in respect of any item properly returned by you in accordance with this policy.

We will not refund to you the original delivery charges relating to the returned item.

If the item was received damaged or faulty we will refund to you your reasonable postage costs incurred returning the item to us.

If you return an item in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that item:

a)  we will not refund the purchase price or exchange the item;

b)  we may retain the returned item until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

c)  if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may dispose of the returned item in our sole discretion without any liability to you.